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Appellate Authority(Circle Office)
Name & Designation Office Address E-mail Contact Nos.
Shri A.K.Pankaj    
GM(HR & Admn)
O/o the CGMT, Assam Telecom Circle/BSNL,  Guwahati-781 001

gmadmin_assam@bsnl.co.in

 

Phone: 0361-2736394(O)

FAX: 0361-2736395

Mobile:94347-38874

 

Procedure for Making Appeal

Download Appeal Form

Status of Appeals within Norms Period

No. of appeals received = 2

Sl No Appellants' Name Appellants'
Complain No.
Date of Complaint Status of Complain Remark
1 Sri Dulal Ch. Das,BE, Anirban Path, Gotanagar. 01/08 22-12-2008 GMTD,Kamrup was asked to submit report on 23-12-2008, accordingly report was sent on 17-01-2009 but again he was asked to send a detailed reply on 20-01-2009, but till date no reply received. 1. Hearing Notice issued to GMTD, Kamrup for appearance before Appellate Authority on 31-01-2009 at 11.15 hrs.
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2. Decision of Appellate Authority:
(i) The rebate equivalent to monthly charge basis for the months he had made payments should be given to the Appellant
(ii)As the Appellant has requested to surrender the Broadband, his deposits may be settled within 10 days as agreed by SDE(BB), Shri Utpal Sharma and SDE(L)Shri K.C. Das.
(iii)The payment for compensation for mental harassment on Account of unsatisfactory service provided to the Appellant, is out of scope of BSNL.
(iv)The GMTD Kamrup will act on the order passed and submit the compliance to the Appellate authority within 15 days from the date of receipt of the order.

2 Sjt. S.K. Singh, Airforce, Borjhar. 02/08 24-12-2008 Interim report was sent by GMTD,Kamrup on 17-01-2009, but was again asked to send a detailed reply on 20-01-2009. Report not yet received. 1. Notice issued to GMTD/Kamrup to appear before Appellate Authority on 18-02-2009 at 11.15 a.m.
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2. Decision of Appellate Authority:
(i) The appeal is disposed off with the mutual consent of the Appellant and respondent.

Status of Appeals beyond Norms Period

No. of appeals received = 0

Sl No Appellants' Name Appellants' Complain No. Date of Complaint Status of Complain Remark